Отзывы о CRM OneBox

I liked the idea, the possibilities of integration, the visualization of processes. Not really like the fact of the human factor and the interface. Interested in the systematization of relationships with clients from strategic planning of marketing and advertising, to long-term cooperation and recommendations by clients of other clients.

Our main goal is to automate the work of the colocenter and field staff. Onebox was chosen because of the price. We would like to be given an employee who will identify the business requirements, understand all the subtleties of our business processes and adjust the system to our needs. The approach when we are sent a form to fill out, after which everything will be adjusted - does not work.

Our company is engaged in repair of apartments and we try to introduce new ways of selling our services to customers. This product greatly facilitated this task. Thank you.

This is the best integrated CRM system with which I have ever worked, which systematizes all data, and automates almost any business.

A large number of settings out of the box + price / functionality is possible to customize. There is not enough assistant inside the system to configure

1. Many CRM functions. 2. Easy to configure the interface. 3. Integration with Prom, NP, ... 4. Technical support works fast, although it is sometimes difficult to find a common language. It was that the manager said that such a function does not exist (or it was removed), but I found and use it. 5. Global search (why does it not search in the NOTICE order?). 6. Box changes for the better (For example, before creating a copy of the order, the user remained in the original - this is not true. Now the user is sent to a copy. Also changed the logic of copies of the product, but did not warn, spent a lot of time to find out.) On great sorry for no management accounting. Have to hand over the overhead in the bug program. That Finn The wand that is, is NOT BALANCE, which means it's easy to make mistakes and it's hard to find them later. With the logic of New Post, too, do not like it. In most customers, the payer and recipient of the parcel do not match. From this it follows that the recipient of the parcel needs a separate field of the name (the name of the client falls into the documents). In the FINA account, your CHAMPION CLOSE is very difficult to work with. I made a mistake - how to fix it? For 500 years, as there is accounting, double entry to accounts. There are opportunities for bug fixes in modern programs. Why invent something that has been tested for centuries? I picked up CRM for almost six months. BPM is difficult. Bitrix - I do not understand. A few more Russians - too few functions (I still do not like Russian). I went to the boxing site, I was called by a manager. I believed him. Then it turned out that he was deceived by the functions. With the truth said, there were 30 percent, but these 30% still outweighed the competition, so I'm not sorry.

In OneBox I liked everything + guys are very good at those. support. Templates are weak. Due to the purchase of a new template, I had to switch to PrestaShop.

I like support OneBox. The best I've seen. Especially all these delicate moments: - assigning the status of the task - an automatic reply letter, immediately after the appeal - and much more. This is the moment when you realize that it's faster and better to write to support OneBox and get a response than to call. Usually the opposite happens. I emphasize one thing: the automatic response to your query in those technicians works wonderfully. support, there is written a pier: thank you for contacting us, we accepted your request and it "will not be lost anywhere" it is given a status and our specialists already process it. Immediately in the heart of the calm that your task was seen, accepted and started working on it, and all this in about 5 minutes approximately. Chose only because of the fact that there was an eternal license that is, one time you pay and use forever. This is due to the fact that at the start I had a limited budget. I am grateful to OneBox for the excellent product. I have not tried all the possibilities I'm also happy with everything

The system is very convenient and flexible to configure. Works without glitches and failures. Excellent cope with the tasks!

CRM-system is a very practical solution for our company. Easy use, wide functionality, simplified system of maintaining the client base, adequate prices. I thank you for the effective cooperation and so useful product.

The time has come when it was necessary to optimize business processes. Having studied various systems on the market, they chose the CRM system One BOX. Everything was perfectly installed thanks to trouble-free technical support.

We have been looking for a suitable program for business for a long time. We tried many options and finally found. Thank you very much to the developers. We have successfully completed training and now we are using CRM OneBox. Very pleased!

We started cooperating with the ONEBOX CRM system, just 1 month ago. And at the moment, this company has simplified many processes for which we took a lot of time. Thank you very much.

We recommend OneBox! The company JBS Ukraine creates and implements software solutions for business. We began to systematize the work of the marketing department. In order to reduce contacts and processes for them into a single database, we decided not to "reinvent the wheel" ourselves, but to take ready CRM and start working quickly. We were looking for a configurable tool that maintains the statuses of contacts, processes, and quickly segments them. It took a system that would provide detailed statistical sampling on the required traits and automate the repeated actions of managers. We also wanted to integrate with third-party mailing and metrics services. We considered a number of options and created a comparative table of CRM-systems and their characteristics. As a result of test work and discussions, taking into account the correlation of prices and opportunities that we were interested in, we settled on OneBox. Process settings require you to think through all the trivia and it takes a long time, but overall the number of features and the configurability of the system is impressive. We are glad. We would like to thank OneBox for creating such a tool and wish you continued prosperity!

If you are interested in what I like and what is not in your software product, then I answer that I like everything about it: * The system of accounting organizations and individuals, * The system of accounting for sales, goods, services, * Production, * The availability of the Internet - the integration with suppliers, with TurboSMS, telephony and much more ... There are many other interesting opportunities that I do not have time or can not master. If you are also interested in my opinion on the quality of service of your company, then I can answer that it suits me, but not 100%. Most importantly - my wish - if you took payment - work it out. I was not satisfied with the cooperation under the contract concluded in February-March 2017, when your company undertook to implement the fiscal registrar, long dragged with the result, and I had to hire other specialists to help me. On your side, there were no proposals to return the money paid by me (at least in part to cover the forced expenses).

I liked the advice of the manager. Multifunctional program that allows you to take into account the finances and working base of customers. Everything can be tied up. We want to keep a record of customers in this system.

We liked the flexibility of the system, the ability to integrate with various services. Already almost 2 years can not complete the integration with 1C :) Although we have a standard configuration of 1C without modifications

Long answers support service. Very few instructions on the functional. But a lot of useful features. Many integrations. Opportunity to update prices from the supplier's price list.

I liked the fact for which this system was bought - synchronization with the store, automatic updating of prices and availability. We chose OneBox on the recommendation of a friend. I did not like and still do not like the attitude towards the customer. I thought that after the purchase of the program at least some kind of educational process should be conducted, this was not done, synchronization with prom.ua was made there all the goods and raked in as you can (((

I liked the flexibility and customization and integration with everything necessary. OneBox is cheaper and better in almost everything. Very slow processing speed of customers' orders where more than 10 items are in check, just a snare speed !!

I liked the customizability of everything. Both the interface and logic. I did not see ready-made templates for typical tasks. You know how for example, Jumla can clean the engine and deploy it with demo data. The development of typical initial templates can relieve the strain on your managers. And help customers.

I chose the system myself and for the first time, I found this system the most complete of what I studied. Flexibility in respect of payment. To say the least, I did not like it, so I'm at the stage of implementation. But there is but: the manager was persuasive and attentive despite a short meeting. Nevertheless, I did not know much about the intricacies of implementation and a number of other systems with which OneBox should work. With the demo version there were problems (I ended up in my private office) where I got to the polyclinic for the children on the specified tech support phones and not in those. Support, and nesmog get through to the manager for personal and repeatedly, it confused me in the decision. I want to debug the sales system, at least some business processes, relations with franchisees and management accounting. We do not consider other CRM systems for the moment.

We want to Organize business processes in the company. Onebox has a very wide functionality. We would like to have helped us all set up.

Many opportunities, flexibility, there is a mobile application. Mobile application is very clipped. And the work in it is very slow. Very little documentation!

A wide range of functions. Ability to refine various components. Fuktsional access rights often flies and employees see the information that should not be seen. The system as a whole is not stable.

As far as I know, everything that interests me is included in your system. I believe that when I adapt, I will be the most satisfied person. Very much all for a long time.

The system liked multifunctionality and flexibility. We chose OneBox because it includes elements of both CRM and ERP-systems. There is not enough instruction with examples of the implementation of a function block, the lack of a description of the logic embedded in the system (at least some general provisions)

Rich functionality. Low qualification of personnel for special projects. A very long time to fix bugs. Huge time for the implementation of additional tasks.

It's like that OneBox designer and allows you to maximize the tweaking of your business with minimal improvements. The interface is convenient, but in the latest update the working panel has changed and to the place of the horizontal layout of the tabs (orders, products, events, finance, notices, orders, etc.) - which was mega convenient, now in the drop-down list and you need to scroll .. .Not necessary actions were added ... Constant glitches, it is possible to communicate and adjust with your managers infinitely long, but all is vain and at any moment can fly off without return ... Example with automatically actions, with notifications, with the display of events (Till now , even when paid for I have not achieved the correct display of events and automatic actions with missed calls)

Everything is beautiful in the system. I chose the system for advertising in Facebook. I did not like that I was negotiating with one person and as soon as I bought it, all the questions were in tech support. And there the person who kind of was responsible for the implementation, but did not particularly go into my needs.