OneBox develops the software for the banking sector. OneBox system with the bank automation setting speeds up the work of the contact centre, reduces the number of delays in payments, increases the customer loyalty and checks their credit history.
«The experience of cooperation with the clients from banking sector, EasyPay payment service and big service providers allowed us significantly improve the tools of payments automation. We combined these results and got a software solution for automation of processes which improves the work of the Bank» – says Igor Ustimenko, OneBox Technical Director.
Automation of the contact center and improving the telemarketing effectiveness
OneBox is integrated with communication services and monitors the work of managers in order to reduce the cost of contact center operation and increase its productivity. The system is connected to IP telephony and corporate email. Thus, OneBox can automatically distribute the loading between operators of the hot-line, assign tasks to the employees based on incoming emails or missed calls, and also notify the administrators about disfunctions.
«It is possible to consider the effectiveness in detail by the example of our client. Bank operators made 100 calls a day with an efficiency of 15%, and after the automation of their call center, the same employees were able to make about 320 calls with an efficiency of 40%.» – says Dmitry Levoshich, Head of OneBox Commercial Office.
Taking decisions using the tips of OneBox eliminates the human factor. Application is integrated with banking databases and analyzes them. On the basis of the credit history and payments of the client, the system itself advises, what card it is better for whom to offer. The result of applying the function is the sales increase of additional banking products by 30 %.
Loyalty programme and a client-oriented approach
The database of bank’s clients is a huge data array concerning clients and the history of common cooperation. OneBox organizes and allows to filter contacts by various criteria: orders amount, region, average income, kind of activity, gender and even the eyes’ color, if needed. This segmentation allows to carry out advertising campaigns and send suggestions about Bank services to the most accurately selected target audience.
One Box offers a great variety of automation tools to increase the loyalty. The application itself sends notification by SMS or email informing about the successful completion of the transaction. It gives an access to the client's personal account with a payment history, account status, the ability to send orders and online requests to the personal Manager. OneBox will automatically send the client a message with birthday greetings and prompt the Manager whom he should call.
The software solution automates precollection procedures. OneBox monitors delays, sends reminders and notifications about the necessity to make a payment. Thus, the automation leads to decrease of delays up to 15 %.
It is possible to order and test the automation system of bank operations, which completely corresponds to the NBU requirements, on the website: https://crm-onebox.com/en/