Automatic start of workflows by incoming call

Telephony, contact and call center

Specify which business process the system will start automatically when the call is received. If the number is only for receiving orders, then OneBox will automatically start the "New Order" business process for the incoming call. In the order, the system will pull up data about the customer, if it was not the first time it was applied. The operator will only have to add the selected products to the order, specify the terms of delivery and payment. The speed of processing orders and calls will increase significantly and you will get 100% of creating business processes for each incoming call, ignoring the standard of work OneBox simply will not allow.
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