understand why the TP does not respond to the task (applications to the TP have been acquired)

Question

set a task from his box
https://box.webproduction.ua/admin/customorder/issue/2015638360/edit/
the TP employee replied that I do not have the purchased TP service
to my answer in the task that, according to the data from my personal account, I still have paid consultations http://prntscr.com/ulaaz2 I do not receive a response
does it make sense to buy a TP service if no one communicates with me on my questions anyway?
I ask you to understand and give info what should I do next with the above task

Answer 1

Щасная Анастасия Павловна

Good afternoon Alexander.
We apologize for the misunderstanding.
After the transition of paid technical support to "bonuses", we transferred the rest of the tasks to the company card, unfortunately, bonuses were not removed from your contact's card (accordingly, they are displayed for you, although they are not there).
As for this task, the manager will contact you to solve it privately through the task.

Make a payment (donate)

28.09.2020, 11:03

Original comment available on version: ru

understand why the TP does not respond to the task (applications to the TP have been acquired)

Answers:

Thanks for your choice.