Competitive Sessions — this is a limit on the number of concurrent users.
For example, you have 30 employees working at the same time — then you need a plan with 30 users. If there are already 30 people working in the system, then the 31st simply will not be allowed, someone will have to leave (de authorize).
At the same time, you can create as many users as you like, 30 will be able to work at the same time.
By default, a contract is concluded with a client on the terms of a public offer. At the request of the client, we we conclude an agreement with individual conditions, but through partners.
The first payment of any OneBox paid plan - 3 months. Then you can pay in multiples of a month.
When switching from a lower tariff to a higher one (upgrade), the previously paid money is recalculated on the days of the new tariff.
When switching to a higher tariff for a lower one (downgrade), the recalculation is not performed and all previously paid days are reset to zero.
Product support is the elimination of bugs, vulnerabilities, software development according to our vision.
Customer support is the answer to user questions, individual consultations, feedback, discussion of improvements.
All OneBox plans include Product Support, but not Customer Support.
If you have a problem, something does not work, you found a vulnerability - write about it at forum , we will release an update. That's what it is Product Support.
If you have questions, need advice, you need to talk to someone via chat or voice (Customer Support) - contact partners. You can write on the forum, it is not forbidden, but we will probably recommend a partner to help you sort out your question.
Boxed versions of OneBox can only be purchased through the official ones distributors.
OneBox does not directly sell boxed versions to customers.
Under "boxed version" implies On-premise - sale of activation keys to OneBox, not selling software as such. You buy an activation key, and the software you get the software on your servers "as is" (AS IS).
The activation key is tied to time in multiples of one year: you buy a key for a year, then a key renewed every year for a fee.
The cost of activation keys is calculated individually upon request, contact distributors.
If you are not satisfied with the On-Premise model (purchase of an activation key) and you want to buy exactly software to your servers, then there is no such possibility. We recommend considering cloud rates: they are direct text implies that you are renting software, and OneBox is interested in it uptime and support (as long as you pay the rent).
Boxed rates imply that OneBox will be installed exclusively on the client's server, and the code will be open. When placing OneBox on clients' servers, OneBox company takes off any responsibility for the safety and security of data. The client independently provides a backup copy or order this service separately from third party companies or system integrators. 1 second after installing OneBox on the client's server - OneBox removes any responsibility for the performance of the system or any part of it, and does not guarantee updates systems in the future.
For existing customers who have previously purchased OneBox boxed licenses - you can completely switch to cloud OneBox. You can choose any cloud plan - and we are completely free we will provide it for you for 6 months. After 6 months - standard cloud pricing. Itself the procedure for converting data to the cloud is free, it is provided by certified partners.
To migrate to the cloud contact any partner partner.
Activation keys for boxed OneBox can only be purchased through official distributors. OneBox does not directly sell software to retail customers. Price individually on request, contact distributors.
OneBox - it is a business operating system that can be built and configured "for yourself", Like constructor.
OneBox is not a ready-made solution to some business problem, because there are absolutely no two identical businesses with exactly the same business processes.
OneBox software is sold as is (AS IS).
The site specifically has a free perpetual rate that allows you to find out and evaluate without any restrictions in time, what capabilities does the OneBox software product provide.
If you need some new functionality, revision of existing functionality, private technical support, help with setting up any part of OneBox - you can order it additionally from our integrators.
To start cooperation with OneBox, we recommend choosing an integrator who will collect from constructor the functionality you need, and take either the free OneBox tariff, or the minimum suitable rental rate for 3 months.
This way you minimize your risks. If something goes wrong from your point of view. Your risk - this is the cost of the ordered services to the integrator and the minimum cost of OneBox (or 0 for a free tariff).