Server redundancy

Doubtful people transferred the system to you ... since there are so many errors and bugs, it also took 4 hours ... send root access to the server to i.ustimenko@crm-onebox.com and we will set everything up in 2 hours

Dear Alim! This is exactly the reason why we try not to deal with boxes and deliberately write "your server - your problems" everywhere. https://1b.app/ru/prices/#korobochnye-resheniya-on-site-ustanovka-na-svoy-server The nuance is that installation on your own servers is always a problem for both parties, responsibility is blurred, and every sneeze and server support costs money. For example, you need to set up backups. Where to put them? To the same server? If so, then it makes almost no sense. If to another server (or several) - then you need +1 server in another location (in another data center), it should also be configured and maintained. PS: move to the cloud - get: - data center in Germany or Finland - will work faster - no need to pay and worry about server support - automatic backups to three countries - on the site you can click and download / expand the backup automatically

Actually, the transfer of the vanbox to another server was done by the integrators that are on your site - in the integrators section, in the developers section, etc. Naturally, we paid for their work, and not 4 hours, but 6, because. we were told that we have a large amount of data, the database weighs a lot and therefore it will take more time to transfer. But it is not clear why they disappeared ... and who is responsible for this. If you are ready to complete the work: set up a reservation and fix bugs, do we have to pay extra for this? 2 hours?

[quote] Alim Akhmetov wrote: Actually, the transfer of the vanbox to another server was done by the integrators that are on your site - in the integrators section, in the developers section, etc. [/quote] We are not directly or indirectly responsible for the actions of partners. They (partners) are third-party companies that have expressed a desire to work with our product and are listed on our website. We do not receive any money from them in any form and do not control their work. If the partner abandons the client (as happened in your case), then we exclude the partner from our network and remove him from the site (which we have already done), and we recommend that the client contact another partner. [quote] Alim Akhmetov wrote: If you are ready to complete the work: set up a reservation and fix bugs, do we have to pay extra for this? 2 hours? [/quote] There is no "we". There is OneBox, which provides ONLY software and only to partners. There are partners who provide different services to clients. OneBox cannot be blamed for not providing some service to the end customer. In this story, I recommend you: - or contact a partner https://1b.app/integrators/onebox-corp/ - or move to the cloud Thanks

Hello. On April 21, we wrote to i.ustimenko@crm-onebox.com Waiting for the answer.

Igor, can you please speed up the correspondence... While we are working without a reservation and we are waiting for your answer...

Igor, it is impossible to find you by number search. Apparently the number is hidden. Sent you an email with your details... please check.

Hello. Continuing on this thread... So we think that maybe we should still make the transition ... and increase the number of licenses. Tell me, please, what is needed for this? What are the conditions for the transition? And what sections after the transition need to be reconfigured in the vanbox? As far as I remember, it was originally announced that it was necessary to reconfigure employee access ... maybe something else needs to be done?