Product names have disappeared
It's been more than a week since the names of the products have disappeared, it's hard to work in such conditions, please respond!
Original question is available on version: ua
Answers:
Good afternoon. Most likely the names “disappeared” due to the automation action settings https://avr-service2.1b.app/app/automatization-products/update/edit/
You can try to manually set a name for one of the products and save it; if the name disappears, then most likely it’s these actions.
I can suggest restoring product names for products that do not have them due to the history of changes; it will take about an hour of revision. Bill?
You can try to manually set a name for one of the products and save it; if the name disappears, then most likely it’s these actions.
I can suggest restoring product names for products that do not have them due to the history of changes; it will take about an hour of revision. Bill?
08.04.2024, 14:16
Original comment available on version: ru
I also see that you have configured the product card strangely. For some reason, the field with the product name is displayed twice, there is no need to do this because the first value will be automatically overwritten by the second one below.
08.04.2024, 14:18
Original comment available on version: ru
automation was not added during that period, but nothing was changed for the products (the field was also the same before, thanks for the advice, I will clean it up), there are also no changes in the logs for those products where the names disappeared, that is, no changes were made on that day or for the day before
08.04.2024, 15:08
Original comment available on version: ua
by the way, this is not the first time, last time you simply fixed everything (you also indicated that it was a system error, not ours)
08.04.2024, 15:08
Original comment available on version: ua
I haven't heard of any system bugs recently that would cause this behavior.
If this has already happened to you, try writing to the place where this problem was solved for you.
At the moment, I have proposed a solution to the current problem, if this solution suits you, we’ll do it. If not and you think this is a bug, you can find out how you can repeat this error and I can try to reproduce and fix it if it really is a bug.
If this has already happened to you, try writing to the place where this problem was solved for you.
At the moment, I have proposed a solution to the current problem, if this solution suits you, we’ll do it. If not and you think this is a bug, you can find out how you can repeat this error and I can try to reproduce and fix it if it really is a bug.
08.04.2024, 15:17
Original comment available on version: ru
27.12.2023 name "product names have been deleted"
I just don't understand why there are no logs and it's impossible to track changes? so I consider it a god
I just don't understand why there are no logs and it's impossible to track changes? so I consider it a god
08.04.2024, 15:23
Original comment available on version: ua
You can consider this anything, above I described what you can do in this case to solve the problem within this topic.
08.04.2024, 15:31
Original comment available on version: ru
I just don't understand what I will pay for? those automations configured for product names were configured by your employees a year ago, no changes were made to them, there are no new ones that somehow change the product name, after updating the price and the products themselves, the names did not return
Please give a clear answer, is it a mistake from our side or from yours?
Please give a clear answer, is it a mistake from our side or from yours?
08.04.2024, 15:43
Original comment available on version: ua
In this case, I offered you, within one hour of revision, to restore the names of products for which there are no names. I'll take the old names from the change history and restore them.
For what reason they disappeared from you, I cannot clearly answer since there is no data in the history of changes, if you want, you can additionally set up logging for changes in the name of the product - then it will be clear where the changes for the products come from, in 99% of cases it will be some kind of import or automation or something else that the user configures.
For what reason they disappeared from you, I cannot clearly answer since there is no data in the history of changes, if you want, you can additionally set up logging for changes in the name of the product - then it will be clear where the changes for the products come from, in 99% of cases it will be some kind of import or automation or something else that the user configures.
08.04.2024, 15:46
Original comment available on version: ru
I'm willing to pay for it, but I have a question
why did it spread to products that have no automation and that have not been updated for more than half a year, either manually or through price lists?
and for different categories of products, they are also searched for in the search by name (those products in which the name is currently empty)
why did it spread to products that have no automation and that have not been updated for more than half a year, either manually or through price lists?
and for different categories of products, they are also searched for in the search by name (those products in which the name is currently empty)
10.04.2024, 14:53
Original comment available on version: ua
I don’t have an answer to this question, I don’t know exactly why your names disappeared.
10.04.2024, 15:04
Original comment available on version: ru
issue the bill, but I think it's an unfair position "we don't know whose mistake it is ours or yours, but pay"
10.04.2024, 15:30
Original comment available on version: ua
such a position because there have already been situations when the developer spent the whole day looking for a problem, and it appeared in the process settings, for example, or in the fact that the client himself edited something on the API. In conclusion, of course, clients did not pay for these hours.
This is a free forum, I gave you the opportunity to fix your problem, I have no goal to make you feel justice. You have a problem, I provide a solution.
This is a free forum, I gave you the opportunity to fix your problem, I have no goal to make you feel justice. You have a problem, I provide a solution.
10.04.2024, 15:57
Original comment available on version: ua
I understood, the working moment, everyone thinks that they are right, for my part I want to say that it was not the goal to expose someone as guilty. I just wanted to figure out the future in order to know what to do and the reasons. put funds on the balance?
10.04.2024, 16:05
Original comment available on version: ua
I see that the task was paid for, yesterday I was given a revision on this issue.
Approximately today I will restore the names of products from history
Approximately today I will restore the names of products from history
11.04.2024, 09:25
Original comment available on version: ru
Good afternoon. The script will be finalized in about half an hour; most of the names have already been restored.
12.04.2024, 10:44
Original comment available on version: ru
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