The file is not uploaded correctly by the action "PromUA / Export products in XLS format"
Good afternoon!
I use the hourly action "PromUA / Export products in XLS format", but somewhere from 05/09/21 it stopped working correctly, namely: the file is downloaded, but its appearance is not clear at all (Screen No. 1), I tried to open the application but the file empty (Screen No. 2), although the file itself is quite large - 134 Mb. Up to this point everything worked correctly. No changes were made to the system during the holidays.
Tell me, what is it connected with?
Original question is available on version: ru
I use the hourly action "PromUA / Export products in XLS format", but somewhere from 05/09/21 it stopped working correctly, namely: the file is downloaded, but its appearance is not clear at all (Screen No. 1), I tried to open the application but the file empty (Screen No. 2), although the file itself is quite large - 134 Mb. Up to this point everything worked correctly. No changes were made to the system during the holidays.
Tell me, what is it connected with?
Answers:
Good afternoon.
This is a very large file for this format.
It may take a very long time to open, you need to wait. Or try using YML to export
This is a very large file for this format.
It may take a very long time to open, you need to wait. Or try using YML to export
11.05.2021, 17:31
Original comment available on version: ru
Good afternoon!
Andrew
User wrote:
It may take a very long time to open, you need to wait.
- Using "Microsoft excel" - waited up to 5 minutes. Nothing happened.
- With the help of "libreoffice calc" - immediately opens, but a blank page (as shown in the picture above "Screen No. 2").
Andrew
User wrote:
Or try using YML to export
Unfortunately, YML is not suitable, as it needs to be finalized. Now this is not possible, plus you need to use it now, and refinement takes time to implement. (Here is a link to this task https://crm-onebox.com/ru/support/other/8375-proschitat-dorabotku-dlya-deystviya...
Andrew
User wrote:
It may take a very long time to open, you need to wait.
- Using "Microsoft excel" - waited up to 5 minutes. Nothing happened.
- With the help of "libreoffice calc" - immediately opens, but a blank page (as shown in the picture above "Screen No. 2").
Andrew
User wrote:
Or try using YML to export
Unfortunately, YML is not suitable, as it needs to be finalized. Now this is not possible, plus you need to use it now, and refinement takes time to implement. (Here is a link to this task https://crm-onebox.com/ru/support/other/8375-proschitat-dorabotku-dlya-deystviya...
11.05.2021, 17:41
Original comment available on version: ru
Andrew
I also add a screen with Prom, which shows that the download is not happening
11.05.2021, 18:59
Original comment available on version: ru
Wait about 20 minutes. Prom seems to have file upload size limits. Was the file the same size before the error? Perhaps a lot of new features have been added? For the sake of interest, disable the unloading of characteristics
11.05.2021, 23:08
Original comment available on version: ru
Andrew
User wrote:
Wait 20 minutes.
Do you mean open the file itself and wait 20 minutes? Right?
Andrew
User wrote:
Prom seems to have file upload size limits.
Yes, prom has a limit of 180MB.
Andrew
User wrote:
Was the file the same size before the error?
Yes, before that, the amount of memory fluctuated around 134 MB
Andrew
User wrote:
Perhaps a lot of new features have been added? For the sake of interest, disable the unloading of characteristics
OK. I'll try and write back
12.05.2021, 09:45
Original comment available on version: ru
Good afternoon
Have you solved the problem?
I got the same one today
Have you solved the problem?
I got the same one today
17.05.2021, 19:54
Original comment available on version: ru
Good afternoon
Have you solved the problem?
I got the same one today
Have you solved the problem?
I got the same one today
17.05.2021, 19:54
Original comment available on version: ru
Good afternoon
Have you solved the problem?
I got the same one today
Have you solved the problem?
I got the same one today
17.05.2021, 19:55
Original comment available on version: ru
Andrew
User wrote:
Good afternoon
Have you solved the problem?
I got the same one today
I wrote to the prom support. They manually uploaded the file (promoted it) and everything is ok after that. But they said that the file was not correct, they say check it just in case.
17.05.2021, 19:59
Original comment available on version: ru
Yes, the problem is on the box side, it creates the wrong file.
When opening, it swears that the file is damaged after restoration, the error is
If you go through all this and save it again, then the prom will process this file normally.
I've been facing this problem for a very long time.
Maybe the admins can help solve the problem.
When opening, it swears that the file is damaged after restoration, the error is
If you go through all this and save it again, then the prom will process this file normally.
I've been facing this problem for a very long time.
Maybe the admins can help solve the problem.
17.05.2021, 20:03
Original comment available on version: ru
Andrew
User wrote:
Yes, the problem is on the box side, it creates the wrong file.
When opening, it swears that the file is damaged after recovery, the error is
If you go through all this and save it again, then the prom will process this file normally.
I had the same problem.
Andrew
User wrote:
Maybe the admins can help solve the problem.
Boxing admins will not see this request as it is a correspondence. In order for them to see this appeal, it is necessary that one of the admins respond to it, and if someone else, they do not see them.
17.05.2021, 20:07
Original comment available on version: ru
I have everything ok, the file is already normal
19.05.2021, 18:22
Original comment available on version: ru
Andrew
User wrote:
I have everything ok, the file is already normal
And what did they do?
19.05.2021, 18:55
Original comment available on version: ru
Hello!
I got the same problem again. The file is empty. What can be done?
I got the same problem again. The file is empty. What can be done?
01.06.2021, 13:07
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
