The client does not have a viber ID although he wrote us a message
Good afternoon. Client https://crm.ohrana.ua/admin/shop/users/200134/ , wrote us a message on 23/10 at 18-47, here is the process https://crm.ohrana.ua/admin/customorder/obrashchenie-klienta /2313629/edit/ , which was created with a Viber message from a client. At the same time, the client does not have a viber identifier in the card , please check why?
Original question is available on version: ru
Answers:
Shatokhina Irina wrote:
At the same time, the client does not have a viber identifier in the card, please check why?
Does it disappear immediately or does it disappear after certain actions?
28.10.2021, 17:21
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production
Administrator wrote:
Shatokhina Irina wrote:
At the same time, the client does not have a viber identifier in the card, please check why?
Does it disappear immediately or does it disappear after certain actions?
How can you see it? In the client's history, there are no logs for the viber id field, changes to this field are not displayed there, so I hope you can look at the logs and answer this question
28.10.2021, 18:38
Original comment available on version: ru
This question is not about the logs, just suddenly you noticed that after some certain actions this happened. Maybe the contacts were united, or something else.
I'll try to analyze the history of contact changes and requests from Viber ..
I'll try to analyze the history of contact changes and requests from Viber ..
03.11.2021, 16:16
Original comment available on version: ru
I found the source of the problem and fixed it.
But unfortunately I cannot restore the identifiers from the history - I do not have such a history.
But unfortunately I cannot restore the identifiers from the history - I do not have such a history.
03.11.2021, 16:41
Original comment available on version: ru
Ok, the main thing is that we found the source of the problem, we are tracking
04.11.2021, 09:26
Original comment available on version: ru
Maxim, on the same day I wrote a problem https://crm-onebox.com/ru/support/messengers_and_chats/11613-problema-s-otpravko...
I think it has something to do with it, right?
Here we still have a problem that the message was not sent, but at the same time, in the action of sending a message Send a Viber message, nothing was recorded in the field, can you check why? And can it be fixed? if the error was recorded, we would track it down
I think it has something to do with it, right?
Here we still have a problem that the message was not sent, but at the same time, in the action of sending a message Send a Viber message, nothing was recorded in the field, can you check why? And can it be fixed? if the error was recorded, we would track it down
04.11.2021, 09:42
Original comment available on version: ru
Maybe
you can clarify this in the appropriate topic if the problem continues to repeat
you can clarify this in the appropriate topic if the problem continues to repeat
04.11.2021, 13:01
Original comment available on version: ru
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