Comprehensive improvement for the convenience of using messengers
We have set up integration with messengers (FB, Viber, Telegram), but so far it is difficult to switch to them completely. some improvements are needed.
What I would like to improve in a single chat:
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://drive.google.com/file/d/1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=shari...
- Accepted or processed chats should be hidden after clicking "Turn process";
- Indicator of the operator who accepted the chat to avoid double-triple acceptance of chats https://drive.google.com/file/d/1yvF9QSVA5zClTRNqjvOOP8bgjhj5qvup/view?usp=shari...
Please rate these three improvements.
Alternatively, a possible implementation could be:
- I went in - I pressed the answer
- Answered - clicked answered and created the process
Based on this, they should disappear in the chat list by default, since the filter will be configured only for new messages.
Original question is available on version: ru
What I would like to improve in a single chat:
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://drive.google.com/file/d/1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=shari...
- Accepted or processed chats should be hidden after clicking "Turn process";
- Indicator of the operator who accepted the chat to avoid double-triple acceptance of chats https://drive.google.com/file/d/1yvF9QSVA5zClTRNqjvOOP8bgjhj5qvup/view?usp=shari...
Please rate these three improvements.
Alternatively, a possible implementation could be:
- I went in - I pressed the answer
- Answered - clicked answered and created the process
Based on this, they should disappear in the chat list by default, since the filter will be configured only for new messages.
Answers:
Hello.
1. It can be done in 2 hours as a setting in the system
2. In my opinion, such chats are automatically deleted now.
3. Is the name of the operator who took the chat the name of the employee who first answered the client in this chat?
Can a situation happen when the chat is transferred to another employee and you need to change his signature?
Perhaps it would be more convenient for you to have a scheme in which you yourself could change its name in the chat settings, and when one of the employees first writes in the FB chat, viber or tegergamma, his full name was automatically added to the chat name?
1. It can be done in 2 hours as a setting in the system
2. In my opinion, such chats are automatically deleted now.
3. Is the name of the operator who took the chat the name of the employee who first answered the client in this chat?
Can a situation happen when the chat is transferred to another employee and you need to change his signature?
Perhaps it would be more convenient for you to have a scheme in which you yourself could change its name in the chat settings, and when one of the employees first writes in the FB chat, viber or tegergamma, his full name was automatically added to the chat name?
06.10.2020, 18:28
Original comment available on version: ru
3. Is the name of the operator who took the chat the name of the employee who first answered the client in this chat?
Yes
Can a situation happen when the chat is transferred to another employee and you need to change his signature?
Yes, you need to consider the possibility of transferring the chat to another employee
07.10.2020, 13:43
Original comment available on version: ru
Well then, let's make a setting in the system, in which the Last Name and First Name of the first employee who answered in such a chat was added to the chat name once. 3h.
And we will edit the name of the chat inside the chat itself - 3 hours.
And we will edit the name of the chat inside the chat itself - 3 hours.
07.10.2020, 13:48
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
Well then, let's make a setting in the system, in which the Last Name and First Name of the first employee who answered in such a chat was added to the chat name once. 3h.
And we will edit the name of the chat inside the chat itself - 3 hours.
Suitable, thanks!
And the first revision is also suitable for implementation, we accept it.
Bodyako Dmitry Employee wrote:
1. It can be done in 2 hours as a setting in the system
07.10.2020, 14:09
Original comment available on version: ru
Good afternoon! Please specify the email to which the invoice can be sent.
07.10.2020, 15:32
Original comment available on version: ru
Stasyuk Julia Vladimirovna Administrator wrote:
Good afternoon! Please specify the email to which the invoice can be sent.
Please look at the number of hours of improvements that we (Kivi) have left - according to the latest information, there should be 12 of them.
I would not like to put the email on public display, so look at the email on our account, you should have it, a.zador****@kivismart.com.
Thank you.
07.10.2020, 16:48
Original comment available on version: ru
Good afternoon.
Orient, please, by the status of improvements.
I see that our watch has been taken off, but employees send information that improvements have not been implemented on the sale.
Thanks to.
Orient, please, by the status of improvements.
I see that our watch has been taken off, but employees send information that improvements have not been implemented on the sale.
Thanks to.
09.11.2020, 15:45
Original comment available on version: ru
kivismart wrote:
Good afternoon.
Orient, please, by the status of improvements.
I see that our watch has been taken off, but employees send information that improvements have not been implemented on the sale.
Thanks to.
Expect the task to be completed in the next 4-5 working days
09.11.2020, 16:07
Original comment available on version: ru
KIVI
Client wrote:
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://drive.google.com/file/d/1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=shari...
Client wrote:
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://drive.google.com/file/d/1pQhuBn-Sx5eQNO0SCCGkUjoLIcxtJbVp/view?usp=shari...
The link is not working now, can you send me a new one?
09.11.2020, 17:02
Original comment available on version: ru
Good afternoon.
We will prepare the link now.
Can you please tell me how we can avoid similar situations in the future? Points for improvements were written off in the first half of October, and the tasks themselves, as it turned out, were not sent to work.
Thanks in advance for your advice.
We will prepare the link now.
Can you please tell me how we can avoid similar situations in the future? Points for improvements were written off in the first half of October, and the tasks themselves, as it turned out, were not sent to work.
Thanks in advance for your advice.
09.11.2020, 17:18
Original comment available on version: ru
kivismart wrote:
Good afternoon.
We will prepare the link now.
Can you please tell me how we can avoid similar situations in the future? Points for improvements were written off in the first half of October, and the tasks themselves, as it turned out, were not sent to work.
Thanks in advance for your advice.
as far as I know, you don’t have points for improvements, but donated investments for them, as a rule, there is a queue
10.11.2020, 09:26
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
The link is not working now, can you send me a new one?
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://prnt.sc/vgpaee
(now new messages from clients with whom we have previously communicated are not displayed at the top of the list, but in the same place where they were shown for the first time. For example, a client applied and was in the 19th position in the list of requests, days when it is re-applied, the new one will be at position 19, and not at the top https://prnt.sc/vgpbbd)
10.11.2020, 13:42
Original comment available on version: ru
added settings
with them, private chats will look like
now the task is at the stage of preparing the logic update on the server
with them, private chats will look like
now the task is at the stage of preparing the logic update on the server
10.11.2020, 18:15
Original comment available on version: ru
Excellent. Thanks to. How fast is the process of appearance of improvements on the production, after the preparation of the update? Can you upload this week?
Thanks again.
Thanks again.
10.11.2020, 18:46
Original comment available on version: ru
revision unloaded enable 2 checkboxes
Add the last name and first name of the first responder to the chat title
and
Display chats with new messages at the top of the list
Add the last name and first name of the first responder to the chat title
and
Display chats with new messages at the top of the list
20.11.2020, 00:32
Original comment available on version: ru
As far as I understand, we only have a revision left: "Accepted or processed chats should be hidden after clicking "Turn process"
Please let me know when you can implement it.
Thanks to.
Please let me know when you can implement it.
Thanks to.
20.11.2020, 09:47
Original comment available on version: ru
Ustimenko Igor
OneBox CTO wrote:
revision unloaded enable 2 checkboxes
Add the last name and first name of the first responder to the chat title
and
Display chats with new messages at the top of the list
Good afternoon.
I can't find the revision data in the chat interface: https://prnt.sc/vpwlhy
Tell me, please, where and how to activate them for all employees?
Thanks to.
25.11.2020, 16:49
Original comment available on version: ru
Hello, you can only change the names of private chats
26.11.2020, 11:00
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
Hello, you can only change the names of private chats
I don't understand what you are talking about)
I have 2 questions about the improvements described in this block:
1. You implemented 2 improvements and poured them into production. But, I can't find those checkboxes that you indicated in the description to activate the functionality I need (they are not here https://prnt.sc/vpwlhy). Give, plz., info where to find these items.
2. As far as I understand, we still have one refinement: "Accepted or processed chats should be hidden after clicking "Turn the process." Could you please tell me when you can implement it?
01.12.2020, 12:35
Original comment available on version: ru
in the screenshot, I see the General chat selected - this is a special type of chat, for which this feature was not implemented
For example, I recommend choosing the chat settings Andrew, Andrey ... (as they are shown in the screenshot)
- Accepted or processed chats should be hidden after clicking "Turn process";
as far as I can see our employee answered this
Bodyako Dmitry
Employee wrote:
2. In my opinion, such chats are automatically deleted now.
01.12.2020, 16:18
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
in the screenshot, I see the General chat selected - this is a special type of chat, for which this feature was not implemented
For example, I recommend choosing the chat settings Andrew, Andrey ... (as they are shown in the screenshot)
There doesn't seem to be anything there either: https://prnt.sc/vtnfqb
Zamogilny Dmitry
Employee wrote:
Accepted or processed chats should be hidden after clicking "Turn Process"
I understand this case, thank you. I'll submit it for verification.
01.12.2020, 16:35
Original comment available on version: ru
https://tinyurl.com/y5g5n7gg
in your screenshot, I highlighted in blue the setting for changing the name of the chat
in your screenshot, I highlighted in blue the setting for changing the name of the chat
01.12.2020, 17:11
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
https://tinyurl.com/y5g5n7gg
in your screenshot, I highlighted in blue the setting for changing the name of the chat
So I think I'm starting to understand
Those. the appearance of new chats at the top of the list already works by default, right?
+ The field you specified is also filled in automatically, but can be edited if the chat is transferred to another specialist.
All right? )
01.12.2020, 17:20
Original comment available on version: ru
kivismart wrote:
Zamogilny Dmitry
Employee wrote:
https://tinyurl.com/y5g5n7gg
in your screenshot, I highlighted in blue the setting for changing the name of the chat
So I think I'm starting to understand
Those. the appearance of new chats at the top of the list already works by default, right?
+ The field you specified is also filled in automatically, but can be edited if the chat is transferred to another specialist.
All right? )
yes, only editing the chat name will work by default, and the rest of the settings work with the checkboxes enabled
https://crm-onebox.com/ajax/download/667/
01.12.2020, 20:19
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
the rest of the settings work with the checkboxes enabled
https://crm-onebox.com/ajax/download/667/
Good afternoon.
Where can I find these checkboxes to enable them?
02.12.2020, 16:21
Original comment available on version: ru
kivismart wrote:
Good afternoon.
Where can I find these checkboxes to enable them?
Here I showed on the screen https://prnt.sc/vufh6r
02.12.2020, 17:54
Original comment available on version: ru
Yes. Exactly what is needed! Thanks to )
04.12.2020, 15:44
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
- Display active chats with incoming new messages up, as is done in other messengers. Example: https://prnt.sc/vgpaee
(now new messages from clients with whom we have previously communicated are not displayed at the top of the list, but in the same place where they were shown for the first time. For example, a client applied and was in the 19th position in the list of requests, days when it is re-applied, the new one will be at position 19, and not at the top https://prnt.sc/vgpbbd)
Please tell me the feature with raising new messages in the chat list will be added to other VanBox users?
Or was it a purely paid service for one client?
05.12.2020, 19:02
Original comment available on version: ru
Sergey, these settings are available to all customers who have OneBox updated to the new version
07.12.2020, 11:08
Original comment available on version: ru
Zamogilny Dmitry
Employee wrote:
Sergey, these settings are available to all customers who have OneBox updated to the new version
just today appeared this setting in the "other"
Thank you!
07.12.2020, 14:00
Original comment available on version: ru
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