Again: the file is not uploaded correctly by the action "PromUA / Export products in XLS format"

[quote] Yurchenko Roman Sergeevich wrote: - Prom stopped working when a change was made to one product (https://our-store.com.ua/admin/shop/products/23117/edit/) and 2 automations were forced to run for 2 stores. Since then, the import has not been working for several days. [/quote] And if you do not unload this product - everything is OK? Perhaps in his description something breaks the structure? There is no error log on the prom what is not valid in the file?

[quote] Tyndyk Maxim Vadimovich wrote: And if you do not unload this product - everything is OK? [/quote] I tried this option. It worked. Thank you. [quote] Tyndyk Maxim Vadimovich wrote: Perhaps in his description something breaks the structure? [/quote] I have a slight suspicion that the changes made break the structure of the Box itself, and not the prom. Since I pass the description of the product through the additional field of the product and there is an image in it (see Picture No. 5), the image in the description was not transferred earlier. Field type of this additional product field - Text (html) [quote] Tyndyk Maxim Vadimovich wrote: There is no error log on the prom what is not valid in the file? [/quote] Every prom client has a look at import errors, but these errors are basic/simple. If something serious - they do not give them or they simply do not have. Specifically, in this case, this is what they said: "The file is empty, there is no information in it. Save fields and re-import." Here is the image they sent (see pictures #6) [file]5979[/file] [file]5980[/file]

[quote] Yurchenko Roman Sergeevich wrote: I have a slight suspicion that the changes made break the structure of the Box itself, and not the prom. Since I pass the description of the product through the additional field of the product and there is an image in it (see Picture No. 5), the image in the description was not transferred earlier. Field type of this additional product field - Text (html) [/quote] probably the problem is just that this is HTML, or maybe it's just that there is a picture you can remove it for the test and try unloading in XLS - will the file be opened without a picture?

[quote] Tyndyk Maxim Vadimovich wrote: [quote] Yurchenko Roman Sergeevich wrote: I have a slight suspicion that the changes made break the structure of the Box itself, and not the prom. Since I pass the description of the product through the additional field of the product and there is an image in it (see Picture No. 5), the image in the description was not transferred earlier. Field type of this additional product field - Text (html) [/quote] probably the problem is just that this is HTML, or maybe it's just that there is a picture you can remove it for the test and try unloading in XLS - will the file be opened without a picture? [/quote] The download stopped working again. Although I didn't do anything - Picture #7: The product is not in the file. Here's how the file opens (Picture #8.jpg) [file]5986[/file] [file]5987[/file]

Well, duck, maybe you have some other product that gets into the file, where its description breaks it?

[quote] Tyndyk Maxim Vadimovich wrote: Well, duck, maybe you have some other product that gets into the file, where its description breaks it? [/quote] I didn't make any other changes to other products. Plus, why did everything work correctly before (before changing 1 product) (apart from the previous ticket)?

Good afternoon! I ask you to help solve this because they are still - the feed is not loaded.

Considering that the file is unloaded by a similar action on the price platform with ID=7, it is unlikely that the problem is in action. I take a break to test, probably somewhere there is a problem with the content (or its quantity), but when you open it, unfortunately, no specific error is provided (

[quote] Tyndyk Maxim Vadimovich wrote: By chance, you can’t upload 2 files to Prom and upload it as a solution? [/quote] They have such an opportunity, but it's not convenient for me because they update them for a very long time. With the addition of a new file, the period between downloads increases: now it is 4 hours, and will be about 8 hours. The most interesting thing is that I disabled the product (it is not uploaded to a file) in which the initial changes were made. Why even after that the file does not work is a question)) Are there any other options to fix this issue?

[quote] Yurchenko Roman Sergeevich wrote: Are there any other options to fix this problem? [/quote] I have no.

[quote] Tyndyk Maxim Vadimovich wrote: [quote] Yurchenko Roman Sergeevich wrote: Are there any other options to fix this problem? [/quote] I have no. [/quote] I found what is the problem. The file is NOT generated correctly due to the fact that the type of the additional field is selected "Text (html)" and not "Text".