Unsent messages
Sent a message to the client in viber from the box, according to this process
https://sambag.crm-onebox.com/75765/
How to understand from the box that the message was not delivered to the client? The client does not have Viber on this number
https://prnt.sc/9Ims7yohbF8m
Original question is available on version: ua
https://sambag.crm-onebox.com/75765/
How to understand from the box that the message was not delivered to the client? The client does not have Viber on this number
https://prnt.sc/9Ims7yohbF8m
Answers:
Good day.
In general, when sending messages using Echat, the latter must send a request with the sending status to OneBox (log example https://sambag.crm-onebox.com/admin/logs/showall/ajax/?file=echat-status-2024-04 -18.log ) - this information is recorded in the event, and then displayed in the general chat.
If for some reason you do not have (according to the logs) a request for the status of sending a message - this is a question for Echat technical support
In general, when sending messages using Echat, the latter must send a request with the sending status to OneBox (log example https://sambag.crm-onebox.com/admin/logs/showall/ajax/?file=echat-status-2024-04 -18.log ) - this information is recorded in the event, and then displayed in the general chat.
If for some reason you do not have (according to the logs) a request for the status of sending a message - this is a question for Echat technical support
18.04.2024, 13:08
Original comment available on version: ua
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