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viber bot

Hello, some customers complain that they cannot reach us through Viber bot.
In turn, they claim that they receive messages from us.
Here is the last customer who complained.
https://box.beautyfactory.in.ua/admin/shop/users/40936/
Original question is available on version: ru

Answers:

Good afternoon, what does it have to do with the fact that someone cannot subscribe to you in viber has boxing? We are not the creators of Viber bot, we have no idea why someone cannot write to it
05.11.2020, 11:08
Original comment available on version: ru


Bodyako Dmitry
Employee wrote:
Good afternoon, what does it have to do with the fact that someone cannot subscribe to you in viber has boxing? We are not the creators of Viber bot, we have no idea why someone cannot write to it

Good afternoon Dmitry! I do not claim that you have anything to do with Viber bot.
Because we can't find messages from customers. And they claim that they write to us. I have to turn to the forum.
And you can see if the integration works correctly!? All I need.
Thank you.
05.11.2020, 11:21
Original comment available on version: ru

From the OneBox side, the integration works correctly.
06.11.2020, 11:10
Original comment available on version: ru


Bodyako Dmitry
Employee wrote:
From the OneBox side, the integration works correctly.

Thank you. Let's search further.
06.11.2020, 11:12
Original comment available on version: ru

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