help to understand which action closes the process
Order example https://crm-77.com/admin/customorder/order/1654/edit/
At this stage, "Ready to send" was switched manually
Does not transfer New Mail stages in the comment, accordingly does not automatically switch to other stages, because the history shows that the process is closed
Checked, there is no "Close" action at this stage https://crm-77.com/admin/shop/workflowstatus/105/action/new/
there is also no Close action on procedures
Please tell me what could be the reason
Original question is available on version: ua
At this stage, "Ready to send" was switched manually
Does not transfer New Mail stages in the comment, accordingly does not automatically switch to other stages, because the history shows that the process is closed
Checked, there is no "Close" action at this stage https://crm-77.com/admin/shop/workflowstatus/105/action/new/
there is also no Close action on procedures
Please tell me what could be the reason
Answers:
Hello Previously, this status was used to close the task. Then the actions from the second status were copied there, and the closing action was no longer there, but the note about the closing status remained. This problem has been fixed, and this status will no longer close tasks anymore
03.09.2021, 16:14
Original comment available on version: ua
good day, same problem with this step https://crm-77.com/admin/shop/workflowstatus/96/action/new/
closes the process on transition, although there is no Close action
closes the process on transition, although there is no Close action
06.09.2021, 11:55
Original comment available on version: ua
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