Application Questions and Answers «Knowledge base»
4 answer
23.02.2024, 19:18
When the user enters the box, he sees a list of standards for familiarization When trying to switch to the standard, gives a 500 error When g...
4 answer
05.01.2024, 13:27
Previously, the BZ had a function in which it was possible to specify for which role / roles this article was written. Also, in the contact interfa...
4 answer
17.08.2023, 09:55
Is it possible to export all genders from the knowledge base?
A message constantly appears for mandatory familiarization with the publication in the knowledge base
Good afternoon, in the knowledge base for publication, we sometimes set the option: Required to read for ... Problem: For most users, the message ...
All articles in the knowledge base after saving have a status of Inactive
Good day, Example article https://owwa.crm-onebox.com/app/knowledgebase/edit/442/ We choose the active one, but after saving, the inactive one is s...
OS
Good afternoon, we can’t see the same article from basic knowledge. After pressing the remote button, nothing happens. Apply: https://owwa.crm-oneb...
Problem with mobile devices
The knowledge base is not available from mobile devices and we cannot use it without being on a computer, for example, if a person is away and he o...
Not practicing Knowledge base
Good day, today, when you know the basics of knowledge, we will take a pardon - be right, be kind. https://owwa.crm-onebox.com/app/knowledgebase/ S...
Are you planning to improve the knowledge base?
Using the knowledge base is not as convenient as possible, except to search for the desired article through a global search, but if an employee doe...
OS - Entities as in other lists
The knowledge base has not changed for the better for several years. The list of articles is just as gloomy and uncomfortable. Maybe it's worth...
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