Not working correctly and the question about paid support

The first thing I wanted to ask is whether you have paid support, where you could get answers to your questions quickly or at least get them at all? Now for the problem. We set up all the processes as in the video about working with obligations. Everything works like a video and is set up normally. However, with mutual settlements, acts of reconciliation, everything is not going at all the way it should go. Now for example Buyer's order. First, we shipped the client to the client, the obligations of the client arose, then we received payment - the obligations were extinguished. Everything seems to be fine. Operations checked. Sale, payment everything is there. Liabilities closed Screen 1 I go into settlements and see the following picture Screen 2 and Screen 3 Now I'm looking at the transcript of why it's so Screen 4 So the problems are: 1. everything is plus for us. Although either the payment or the incoming process (Buyer's Order) should have been with a minus. 2. Fo