Calculate the probabilities of calls and letters from customers
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How automation works Calculate the probabilities of calls and letters from customers ? Are all processes checked or some selected ones? What signs are checked and what affects the probability?
Original question is available on version: ru
How automation works Calculate the probabilities of calls and letters from customers ? Are all processes checked or some selected ones? What signs are checked and what affects the probability?
Answers:
Before work action. It counts numbers only for users who have at least 5 events.
1. The action counts the average time that elapses between the user's emails and calls. For example, a user writes about every 10 days.
2. The action looks at when the last event from the user was and adds to it the average number of days from 1 point
everything, after that, in the last activity block in the user's card, it will show the approximate date when the user can write.
1. The action counts the average time that elapses between the user's emails and calls. For example, a user writes about every 10 days.
2. The action looks at when the last event from the user was and adds to it the average number of days from 1 point
everything, after that, in the last activity block in the user's card, it will show the approximate date when the user can write.
30.11.2020, 17:47
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
Before work action. It counts numbers only for users who have at least 5 events.
1. The action counts the average time that elapses between the user's emails and calls. For example, a user writes about every 10 days.
2. The action looks at when the last event from the user was and adds to it the average number of days from 1 point
everything, after that, in the last activity block in the user's card, it will show the approximate date when the user can write.
Dmitry, thanks for the detailed answer.
01.12.2020, 09:39
Original comment available on version: ru
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