Add the ability to set a timer for orders to the operator
When the operator processes the order, often customers ask to call back later or transfer their orders to other dates, many operators lose them. How can I add the ability for operators to set a timer for certain orders so that a notification would be triggered when the time expired?
Original question is available on version: ru
Answers:
Hello, in the setting of the "Comment feed" block https://prnt.sc/uvcic9, check the box "Create a reminder" https://prnt.sc/uvci4l . After saving the settings, the "Create a reminder" item will appear in your comment feed https://prnt.sc/uvcj8s , which will notify the employee at the specified time
08.10.2020, 12:50
Original comment available on version: ru
In such cases, notifications get to the "communication center" to other notifications and the operator loses what he needs in the masses. Is it possible to make a pop-up window / additional sub-section in the "Orders" section itself, in which orders will be shown for which the deadline has passed by the operator?
And make it so that this notification block occupies 20% of the entire screen, with each addition of an overdue order, it pops up with a pop-up.?
Most likely this functionality is not there and will need to be improved by programming ...
And make it so that this notification block occupies 20% of the entire screen, with each addition of an overdue order, it pops up with a pop-up.?
Most likely this functionality is not there and will need to be improved by programming ...
08.10.2020, 16:09
Original comment available on version: ru
The window you described appears when you install the action "Check the execution of the stage" at the stage of the process.
Regarding the fact that the operator is losing what he needs in the masses, there is clearly some kind of mistake in setting up the boxes. Personally, I have up to 50 new messages per day in boxing, and it’s hard to lose something there. If you hang 200+ processes on a manager and change something in each of them, then it is clear that the communication center is no longer working as intended.
Try to look not in the direction "you need to have a large window before your eyes, come here and do it" but in the direction of reducing the number of useless notifications in the operator's communications center. There will be fewer notifications - important ones will not be lost.
Regarding the fact that the operator is losing what he needs in the masses, there is clearly some kind of mistake in setting up the boxes. Personally, I have up to 50 new messages per day in boxing, and it’s hard to lose something there. If you hang 200+ processes on a manager and change something in each of them, then it is clear that the communication center is no longer working as intended.
Try to look not in the direction "you need to have a large window before your eyes, come here and do it" but in the direction of reducing the number of useless notifications in the operator's communications center. There will be fewer notifications - important ones will not be lost.
08.10.2020, 16:20
Original comment available on version: ru
Thank you for your reply.
Another such moment, is it possible to send a reminder to the messenger?
Another such moment, is it possible to send a reminder to the messenger?
08.10.2020, 17:08
Original comment available on version: ru
As far as I remember, it is this notification that cannot be forwarded. But you can configure the bp yourself so that the manager writes down the date when he needs to be notified, then proceeds to the "Waiting for notification" stage, at which the action "Change the business process and the stage depending on the fulfillment of conditions for the values of several fields" will be in which you you will compare the date from the field/additional field with the [cdate] variable. When the date entered in the field arrives, the action will work and switch to the "Send message" stage, and there you already configure the action of sending a message somewhere to the manager.
08.10.2020, 17:18
Original comment available on version: ru
Interesting solution, let's use it.
Is it possible to send notifications to the messenger itself (Telegram or WhatsApp)?
Is it possible to send notifications to the messenger itself (Telegram or WhatsApp)?
08.10.2020, 17:35
Original comment available on version: ru
Yes, look for appropriate actions in the actions in the BP stage
08.10.2020, 17:46
Original comment available on version: ru
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