Orders with Prom end up in an incomprehensible BP

[quote] Hakobyan Andranik Mayisovich wrote: From the 8th, orders from Prom fall into an incomprehensible BP. They can only be seen through All Orders. Here are examples https://andser.crm-onebox.com/admin/customorder/order/154880/edit/ https://andser.crm-onebox.com/admin/customorder/order/154894/edit/ https://andser.crm-onebox.com/admin/customorder/order/154907/edit/ https://andser.crm-onebox.com/admin/customorder/order/154911/edit/ [/quote] Probably some action at the initial stage gives an error - so there is no switching of the process status. Added logging for an error, you need to wait for a new order [quote] Hakobyan Andranik Mayisovich wrote: And they cannot be transferred to the status New order retail [/quote] Have you tried changing the stage via the list of processes in bulk?

[quote] Tyndyk Maxim Vadimovich wrote: [quote] Hakobyan Andranik Mayisovich wrote: From the 8th, orders from Prom fall into an incomprehensible BP. They can only be seen through All Orders. Here are examples https://andser.crm-onebox.com/admin/customorder/order/154880/edit/ https://andser.crm-onebox.com/admin/customorder/order/154894/edit/ https://andser.crm-onebox.com/admin/customorder/order/154907/edit/ https://andser.crm-onebox.com/admin/customorder/order/154911/edit/ [/quote] Probably some action at the initial stage gives an error - so there is no switching of the process status. Added logging for an error, you need to wait for a new order [quote] Hakobyan Andranik Mayisovich wrote: And they cannot be transferred to the status New order retail [/quote] Have you tried changing the stage via the list of processes in bulk? [/quote] Tried gives an error: there is no entity. A new order has come in, but everything is still the same

[quote] Hakobyan Andranik Mayisovich wrote: Tried gives an error: there is no entity. [/quote] This is an error from Rozeta, because you are trying to switch the status on a process that has an External ID - this is what the switch is trying to do. Added a check that the process was imported specifically from the Rosette - and only then try to switch. I hope no one imports processes from Rosette in other ways (except as an action), prescribes external code from Rosette and updates the status.

[quote] Tyndyk Maxim Vadimovich wrote: [quote] Hakobyan Andranik Mayisovich wrote: Tried gives an error: there is no entity. [/quote] This is an error from Rozeta, because you are trying to switch the status on a process that has an External ID - this is what the switch is trying to do. Added a check that the process was imported specifically from the Rosette - and only then try to switch. I hope no one imports processes from Rosette in other ways (except as an action), prescribes external code from Rosette and updates the status. [/quote] Orders are now received from the proma, but orders from the outlet do not switch to the Assembling status https://andser.crm-onebox.com/admin/customorder/order/155232/edit/ Gives Can't change status error. 47 to 3 Next status Not available

[quote] Hakobyan Andranik Mayisovich wrote: Gives Can't change status error. 47 to 3 Next status Not available [/quote] I cannot influence the fact that Rosette does not allow you to switch the process to another status. Check with Rozetka technical support what is the reason - I think you will get an exhaustive answer

[quote] Tyndyk Maxim Vadimovich wrote: [quote] Hakobyan Andranik Mayisovich wrote: Gives Can't change status error. 47 to 3 Next status Not available [/quote] I cannot influence the fact that Rosette does not allow you to switch the process to another status. Check with Rozetka technical support what is the reason - I think you will get an exhaustive answer [/quote] No. This error is thrown by OneBox. On the Build status, there is no need for any actions with the Socket