How the action works at the stage "Change the status of the order on Kasta.ua"

Hello, this action transfers the status specified in the settings to kasta, and a certain sequence must be observed more information is in the documentation https://hub.kasta.ua/api-docs/index.html#tag/orders/paths/~1api~1orders~1send-status/post https://hub.kasta.ua/uploads/guidelines/orders-statuses.docx As far as I can see, you received additional information from Kasta support. Please indicate the specific order for which you receive this error.

[quote] Zamohilny Dmytro OneBox production wrote: Hello, this action transfers the status specified in the settings to kasta, and a certain sequence must be followed more information is available in the documentation [/quote] Good evening! I was more interested in the question in which cases it is necessary to select the "Transmit TTN number" check box, and in which cases it is not necessary And also in what cases to choose the value in the field "For the status 'Delivery declared', transfer the delivery method:" - it is simply not clear why the delivery service was transferred, if it is already specified in our hub (HUB), it is enough to simply transfer TTN (as we do it on PROM and Rozetka) [quote] Zamohilny Dmytro OneBox production wrote: Please specify the specific order for which you are receiving this error. [/quote] The essence of the problem does not depend on a specific order, because the setting "My tariff" or "Kasta tariff" is selected globally for all orders and it turns out that it affects all orders, that is, the problem is not in the order, but in the system.

[quote] Julia wrote: "Own tariff" or "Kasta tariff" it is selected globally for all orders and it turns out that the actions for all orders, that is, the problem is not in the order, in the system. [/quote] In this case, the action needs to be improved - the checkbox "Do not transfer the value of the delivery cost for the status Declared about delivery" - will take 1 hour [quote] Julia wrote: in which cases it is necessary to select the checkbox "Transmit TTN number", and in which it is not necessary [/quote] You need to select this checkbox for the status Declared for delivery

[quote] Julia wrote: And also in what cases to choose the value in the field "For the status 'Delivery announced' to transfer the delivery method:" - it's just not entirely clear why the delivery service was transferred, if we already have it in the hub (HUB), then it's enough to send just TTN ( how we do it on PROM and Rozetka) [/quote] This is a required parameter for this status, according to the Kasta documentation

[quote] Zamohilny Dmytro OneBox production wrote: In this case, the action needs to be refined - the "Do not transfer the value of the delivery cost for the status of the delivery has been declared" check box - will take 1 hour. [/quote] Are you sure what needs to be improved? It's just somehow strange, the settings "My tariff" or "Kasta tariff" are on the caste of most sellers, this is quite a useful and popular setting, when developing this action, we should have taken this moment into account, maybe we're just doing something wrong.

The parameter with the shipping cost is always passed, but it turns out that it does not need to be passed always. In any case, in order to test, I asked you for a link to the order.

[quote] Yulia wrote: The parameter with the shipping cost is always passed, but it turns out that it does not always need to be passed. [/quote] And can you clarify with the client for whom this action was taken (can he give a link to the task on the forum) whether everything works for him and whether he uses "His tariff" or "Kasta tariff"? Because it seems that we are doing something wrong, or maybe the client does not use "His tariff" or "Kasta tariff" and we will think about changing the settings.

Initially, the client indicated that this parameter should always be passed for him, and an action was created for these requirements.

[quote] Yulia wrote: At first, the client noted that for him this parameter must always be passed, an action was created under these requirements. [/quote] There is no task on the forum (to be able to communicate with the client)?

[quote] Yulia wrote: Unfortunately, the task was not set through the forum. Also, the OneBox system field of the order delivery cost cannot be changed. [/quote] Sorry, thank you