When receiving an order from Prom, an incorrect sales price is generated.
It started a couple of hours ago. An order arrives from Prom, where the sale price is indicated multiplied by the dollar rate. On Prom, the price in UAH in the order is indicated correctly. The price in dollars in the product card in the system is correct. The exchange rate, which is on Prom, which is indicated correctly in the system. Only, in the last orders, the sale price is multiplied by the exchange rate. For example order DO-172972390 We manually changed the sale price, but you can look in the history of changes Please specify what the problem is.
Original question is available on version: ru
Answers:
Hello
also same error https://lums.crm-onebox.com/9013/
The amount of the order that came from the promotion is multiplied by the dollar rate
also same error https://lums.crm-onebox.com/9013/
The amount of the order that came from the promotion is multiplied by the dollar rate
09.11.2021, 19:40
Original comment available on version: ru
We continue without change. All orders fall into the system with an increase in the currency. Fixing by hand. I really need a solution.
09.11.2021, 22:03
Original comment available on version: ru
https://zhiraf.crm-onebox.com/
a similar problem is the speaker. Currency Euro
a similar problem is the speaker. Currency Euro
10.11.2021, 11:33
Original comment available on version: ru
In my opinion, everything is correct, the currency of the goods is indicated in dollars, and the currency of the order is hryvnia, respectively, to calculate the amount of the order, the exchange rate is used.
Explain the problem in a little more detail.
Explain the problem in a little more detail.
10.11.2021, 14:20
Original comment available on version: ru
Sukhanitsky Andrey
OneBox Corp.
Integrator CRM wrote:
In my opinion, everything is correct, the currency of the goods is indicated in dollars, and the currency of the order is hryvnia, respectively, to calculate the amount of the order, the exchange rate is used.
Explain the problem in a little more detail.
no you think wrong
Should be in UAH, as on the slide
but for some reason it comes from proma in currency (I previously showed the slide and before everything came correctly in UAH.
10.11.2021, 14:40
Original comment available on version: ru
I'll try to explain more...
for example, the price of a product in a box is $100, the exchange rate is $26, we get the price of a product in UAH 100*26=2600 UAH...
this product was sent to the prom with a price of 2600 UAH ...
the customer ordered it.
this order came to the box with a product with a price of 2600 hryvnia... and in the total amount of the order, the box takes and multiplies the price of 2600 hryvnia for chickens dol 26.. and writes 26*2600=67000 hryvnia...
I hope it's clearer
for example, the price of a product in a box is $100, the exchange rate is $26, we get the price of a product in UAH 100*26=2600 UAH...
this product was sent to the prom with a price of 2600 UAH ...
the customer ordered it.
this order came to the box with a product with a price of 2600 hryvnia... and in the total amount of the order, the box takes and multiplies the price of 2600 hryvnia for chickens dol 26.. and writes 26*2600=67000 hryvnia...
I hope it's clearer
10.11.2021, 14:45
Original comment available on version: ru
10.11.2021, 14:48
Original comment available on version: ru
Sukhanitsky Andrey
OneBox Corp.
Integrator CRM wrote:
Do you have such a setting?
now clicked this checkbox .. right now we will test
10.11.2021, 14:48
Original comment available on version: ru
Zakharyugin Yuri Olegovich wrote:
now clicked this checkbox .. right now we will test
The problem was not related to this checkbox. For new orders, it should be pulled up in the desired currency
10.11.2021, 14:51
Original comment available on version: ru
did not help
here is the order on the prom
this is how it came to boxing
here is the order on the prom
this is how it came to boxing
10.11.2021, 14:53
Original comment available on version: ru
here is the last order from the proma https://shopforcars.crm-onebox.com/admin/customorder/order/47989/edit/ the cost of goods is 270 UAH, in the final lines the amount is also 270 UAH
everything converges
everything converges
10.11.2021, 15:06
Original comment available on version: ru
We have the same problem, can you fix it?
Here is an order example
https://ppikc.crm-onebox.com/admin/customorder/order/392716/edit/
The price is pulled up correctly but in dollars (and should be in UAH)
Please, it interferes with work
Here is an order example
https://ppikc.crm-onebox.com/admin/customorder/order/392716/edit/
The price is pulled up correctly but in dollars (and should be in UAH)
Please, it interferes with work
15.11.2021, 10:18
Original comment available on version: ru
Nikita Bidenko wrote:
We have the same problem, can you fix it?
Your system has been updated. With new processes the amounts will be correct
15.11.2021, 10:33
Original comment available on version: ru
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