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WordPress integration not working

Store: pro-myidi.com
Onebox: promyidi.crm-onebox.com
Data for integration on the screen:
How to check if you can connect? There is a successful connection, why doesn't the synchronization of orders with WooCommerce work?
Automation added:
Original question is available on version: ru

Answers:

"Cannot connect to database: Access denied for user 'client'@'promyidi.crm-onebox.com' (using password: YES)"
you probably do not have access to the database by this user from the OneBox server
19.05.2021, 15:37
Original comment available on version: ru

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