change status of new mail

as a result, the status on the main premise worked. http://prntscr.com/ujztp9 although it is written in the comments that there were chances to work with the "Return taken" stage of the process for the return package http://prntscr.com/ujzvsr

[quote] Mironenko Dmitry Client wrote: as a result, the status on the main package worked. [/quote] It's not clear what you want to fix... Leave the invoice number of the return shipment and track the statuses, why do you duplicate the invoice number in the "Delivery invoice" field? Because of this, you trigger actions to change the status ... If it makes it easier for you, you can clear the field from the return shipping invoice https://prnt.sc/uk09pw

[quote] If it makes it easier for you, you can clear the field from the return shipping invoice https://prnt.sc/uk09pw [/quote] so it seems I wrote down a new ttn in the field. shoved into the stage "in the mail" and here again the status of the return package is triggered that it arrived at the department and the process is again at the stage "the package is returned" and then the status of the direct delivery is triggered - what was taken - and the stage is already "the parcel was taken" And in the comments there is also the status of the return shipment that was taken away. and I have a stage "return taken away" for this action - why it didn’t work is not clear. [quote] It's not clear what you want to fix... [/quote] yes, in order to understand and explain what I want, I probably need to study the api of the new mail option 1 if the delivery note, address changes and return have a different code, then I probably want so that the action "Move the business process to this stage if the stage for posting back new mail has changed" did not respond to delivery and address changes. and they need their own actions. option 2 or so that after the action is triggered "Move business process to this stage if the new mail stage has changed" Changed address it was possible to pick out a new ttn and already write it down in the ttn fields and make a track on it. but that doesn't solve the shipping problem. you need to raise the flag variable and specify it in the action "Move the business process to this stage if the stage for posting back new mail has changed" as an additional condition for prohibiting tracking the return parcel.

You can not do it this way. I propose this option - to make the stage Changed address", switch the order to it if the corresponding one has arrived from the new mail. At this stage, copy the return delivery invoice to the invoice number, and delete it from the return delivery.

No, well, I did the stage, I copied the invoice. But it is not clear how to get the return shipping invoice. Just use the handles to drive in a new number. And after such an operation, I start tructuts ... in the comments, the statuses of the direct and reverse invoices are displayed, and the process jumps through the stages and in some variable should be stored ttn return delivery http://prntscr.com/ull769 is it editable and readable?

http://prntscr.com/ulnk7a The process field "Return Shipping TTN Number" does not have a variable? Or is the guide outdated?

it turns out if the address change was then we make the reverse track the main one. and if not, then the package is returned. probably a working option we will collect statistics ...

[quote] Mironenko Dmitry Client wrote: http://prntscr.com/ulnk7aProcess field "Return Shipping Number" does not have a variable? Or is the directory outdated? [/quote] No, it doesn't. I wrote how to do it.

Did not work out. the stage worked according to the status "Changed address" but at the same time, as I understand it, there was not yet a "reverse" invoice. and margins got left values http://prntscr.com/uwskvm https://adapter.crm-onebox.com/admin/customorder/order/4262/edit/ and then I'm stuck. if you make a delay and wait until the return invoice appears. the process will switch to the "package is returned" stage

[quote] Mironenko Dmitry Client wrote: it didn't work out. /customorder/order/4262/edit/ and then I'm at a dead end. if you make a delay and wait until the return invoice appears. the process will switch to the stage "the parcel is returned" [/quote] You have incorrectly specified the variable https://prnt.sc/uwspf1 You need to take from this list https://adapter.crm-onebox.com/admin/directory/variable/ Like this https://prnt.sc/uwsq2j And in the last step, you need to clean up like this https://prnt.sc/uwsqbb (that is, you need to check the box)

super... we will catch the next ttn.

no, it doesn't work https://adapter.crm-onebox.com/admin/customorder/order/4343/edit/ first there is a change of address after a while only appears ttn delivery or reverse.