TTH Justin not tracked
Please help me set up TTN tracking Justin
Here is an order for an example https://onebox.leokor.com.ua/admin/customorder/order/54590/edit/
Original question is available on version: ru
Here is an order for an example https://onebox.leokor.com.ua/admin/customorder/order/54590/edit/
Answers:
What action/block created TTH Justin for this order?
31.08.2021, 18:47
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
What action/block created TTH Justin for this order?
TTN Justin was created on a third-party website izi.ua, TTNs created on Prom and Rozetka are also not tracked
31.08.2021, 18:51
Original comment available on version: ru
TTH statuses for orders created on third-party sites cannot be tracked in Onebox, which is why you cannot print TTH from the Justin block, because. an order number other than 54590 (in this case) is already stored on Justin's side.
31.08.2021, 21:58
Original comment available on version: ru
Do you have the data of the same or another Justin cabinet on third-party sites?
01.09.2021, 11:17
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
Do you have the data of the same or another Justin cabinet on third-party sites?
In the order that I wrote earlier, the data is different, but in this one https://onebox.leokor.com.ua/admin/customorder/order/54513/edit/ the data is the same as indicated on a third-party site
01.09.2021, 12:39
Original comment available on version: ru
In fact, the system only tracked the order https://onebox.leokor.com.ua/admin/customorder/order/54542/edit/
Was the creation of TTN in it different from others?
Was the creation of TTN in it different from others?
01.09.2021, 12:51
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
In fact, the system only tracked the order https://onebox.leokor.com.ua/admin/customorder/order/54542/edit/
Was the creation of TTN in it different from others?
No different, it is also created on IZI.UA
01.09.2021, 15:29
Original comment available on version: ru
I clarified the information on your situation, I recommend contacting Justin support and asking for a comment on why for different EHs for a seemingly single API key, you can both get complete information and an empty answer.
Added a test log to https://onebox.leokor.com.ua/admin/shop/report/logs/ , it can be found by the keywords justin-test, it shows first the full answer for EN 419974374, and then an empty answer for EN 419897624
Added a test log to https://onebox.leokor.com.ua/admin/shop/report/logs/ , it can be found by the keywords justin-test, it shows first the full answer for EN 419974374, and then an empty answer for EN 419897624
01.09.2021, 16:20
Original comment available on version: ru
Zamogilny Dmitry
OneBox production
Employee wrote:
I clarified the information on your situation, I recommend contacting Justin support and asking for a comment on why for different EHs for a seemingly single API key, you can both get complete information and an empty answer.
Added a test log to https://onebox.leokor.com.ua/admin/shop/report/logs/ , it can be found by the keywords justin-test, it shows first the full answer for EN 419974374, and then an empty answer for EN 419897624
Thanks for your help
02.09.2021, 10:38
Original comment available on version: ru
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