Auto redial to customers in the specified stages
Good afternoon.
Does the box have auto-dial functionality?
Briefly explain what I want to implement:
There are orders in the status "new. Call", "dial", "call back".
It is necessary that the manager set his work status as active and call the CRM from the list of orders - in cases of dialing, the order card opens for further processing. After closing the order card, the ringing continued
Original question is available on version: ru
Does the box have auto-dial functionality?
Briefly explain what I want to implement:
There are orders in the status "new. Call", "dial", "call back".
It is necessary that the manager set his work status as active and call the CRM from the list of orders - in cases of dialing, the order card opens for further processing. After closing the order card, the ringing continued
Answers:
Good afternoon. There is an action "Start automatic dialing of a call to a client (autocaller)". You need to put it on the selected statuses, then set the https://prnt.sc/xnowkl setting for users who should call, set a work schedule for them, set the Work status, end all his calls and everything seems to be fine. But it is difficult to set it up correctly and the first time, I advise you to contact the integrator on this issue.
26.01.2021, 15:02
Original comment available on version: ru
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