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Can't listen to call recording

There is an event http://crm.enzim.biz/admin/shop/event/51760/ in it there is a call recording, but the opportunities cannot be listened to.
What is the problem?
Original question is available on version: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

Answers:

Good afternoon, here is the text of the error received
FTP download /var/spool/asterisk/monitor/2021/09/08/out-77714315714-106-20210908-094737-1631083654.2778.wav.ogg failed
FTP settings http://crm.enzim.biz/admin/shop/integrations/asterisk-1/control/ seems to be incorrect
08.09.2021, 12:26
Original comment available on version: ru

Good afternoon.
Clint must set up a working FTP and specify the settings in the integration.
08.09.2021, 12:27
Original comment available on version: ru

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