SMS when moving to the stage of the business process are not sent to everyone
Good afternoon! We have set up SMS sending upon transition to the BP Sent and Sent-Not Paid stages. Customers began to complain that they did not receive SMS with a notification that the order had been shipped. Checked-most of the BP without sent SMS.
This has been noticed in the last week.
What is the reason?
Original question is available on version: ru
This has been noticed in the last week.
What is the reason?
Answers:
Let's take a look at some problematic process as an example?
Provide a link where the transition was, but the SMS was not sent
Provide a link where the transition was, but the SMS was not sent
09.06.2021, 14:37
Original comment available on version: ru
https://lz.crm-onebox.com/admin/customorder/order/47303/edit/
https://lz.crm-onebox.com/admin/customorder/order/47287/edit/
https://lz.crm-onebox.com/admin/customorder/order/47287/edit/
09.06.2021, 15:23
Original comment available on version: ru
now, when switching to the status from which SMS is sent in three BPs, SMS was sent to 1 no http://lz.crm-onebox.com/admin/customorder/order/47439/edit/
09.06.2021, 15:34
Original comment available on version: ru
Pravdziviy Yuriy Oleksandrovich wrote:
now, when switching to the status from which SMS is sent in three BPs, SMS was sent to 1 no http://lz.crm-onebox.com/admin/customorder/order/47439/edit/
judging by the comments - SMS is gone
the problem is that it did not reach (perhaps a problem on the integration service) or should something else have been sent?
09.06.2021, 16:26
Original comment available on version: ru
a possible reason has been found why SMS is not always sent. In the settings "Run action only if delivery method matches", the delivery method was deprecated.
10.06.2021, 12:05
Original comment available on version: ru
Tyndyk Maxim Vadimovich wrote:
Is everything leaving now?
Yes, SMS is sent!
18.06.2021, 14:15
Original comment available on version: ru
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