All 300,000 products lost categories
Hello.
Our paid TP does not work on Sat-Sun and to solve the BUG you need to wait until Mon, I write here if it is possible to solve the BUG faster:
After enabling multilingualism (yesterday), the action "PromUA / Import products" (today) did not work correctly,
namely, this refinement did not work - - boxing in all products set categories 41354,
that is, I did not find a category by name, although in the xml file and in the box, all categories match by name, as a result, in all
300 thousand products, category fell off
Contacting the TP https://box.webproduction.ua/admin/customorder/issue/2015730853/edit/
Original question is available on version: ru
Our paid TP does not work on Sat-Sun and to solve the BUG you need to wait until Mon, I write here if it is possible to solve the BUG faster:
After enabling multilingualism (yesterday), the action "PromUA / Import products" (today) did not work correctly,
namely, this refinement did not work - - boxing in all products set categories 41354,
that is, I did not find a category by name, although in the xml file and in the box, all categories match by name, as a result, in all
300 thousand products, category fell off
Contacting the TP https://box.webproduction.ua/admin/customorder/issue/2015730853/edit/
Answers:
Mordach Anton Vladimirovich wrote:
Contacting the TP https://box.webproduction.ua/admin/customorder/issue/2015730853/edit/
I see your issue is being handled by tech support. Expect a response from them.
25.01.2021, 13:54
Original comment available on version: ru
TP answers as if they don't know what the problem is, I have 5 days, all 300 thousand products on the site are displayed without categories, and the categories themselves are empty, solve the BUG, please!
27.01.2021, 13:40
Original comment available on version: ru
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