Not sending messages to/from FB messenger
2020-09-08 09:00:30
There is a customized integration with FB messenger
Here: https://icolor.in.ua/crm-onebox-iexpert/
Potential client contacts via Messages
http://prntscr.com/udetqs
Starting a process on the OneBox side
http://prntscr.com/udeui0
BUT at the same time, the message itself from the client does not get into the process
http://prntscr.com/udev7q
I am writing a response to a request
http://prntscr.com/udew5h
it is not sent back to messenger
http://prntscr.com/udewyy
When I test on my own behalf,
everything works correctly.
Like this in OneBox
http://prntscr.com/udey0u
Like this in messenger
http://prntscr.com/udeyxt
Page from which we write:
https://www.facebook.com/iCOLOR.OneBox/
Original question is available on version: ru
Вячеслав Легеза
Here: https://icolor.in.ua/crm-onebox-iexpert/
Potential client contacts via Messages
http://prntscr.com/udetqs
Starting a process on the OneBox side
http://prntscr.com/udeui0
BUT at the same time, the message itself from the client does not get into the process
http://prntscr.com/udev7q
I am writing a response to a request
http://prntscr.com/udew5h
it is not sent back to messenger
http://prntscr.com/udewyy
When I test on my own behalf,
everything works correctly.
Like this in OneBox
http://prntscr.com/udey0u
Like this in messenger
http://prntscr.com/udeyxt
Page from which we write:
https://www.facebook.com/iCOLOR.OneBox/
Answers:
Please give a link to the process where you communicate and a link to the configured stage where sending a message back to the messenger should go.
08.09.2020, 14:11
Original comment available on version: ru
Here everything is OK, I myself turn to my page
https://icolor.in.ua/admin/customorder/order/2998/edit/
These are the processes to which requests did not come and from which answers do not leave
https://icolor.in.ua/admin/customorder/order/3005/edit/
https://icolor.in.ua/admin/customorder/order/3001/edit/
this is an appeal from
https://icolor.in.ua/admin/customorder/order/2998/edit/
These are the processes to which requests did not come and from which answers do not leave
https://icolor.in.ua/admin/customorder/order/3005/edit/
https://icolor.in.ua/admin/customorder/order/3001/edit/
this is an appeal from
09.09.2020, 00:23
Вячеслав Легеза
Original comment available on version: ru
Guys, tell me pliz, what could be the plug?
There was information that the problem might be hiding in the logs.
The integration didn't work for me.
And the partners are not able to fully configure.
There was information that the problem might be hiding in the logs.
The integration didn't work for me.
And the partners are not able to fully configure.
17.09.2020, 18:50
Вячеслав Легеза
Original comment available on version: ru
Shoveled all the settings for us on the FaceBook side.
It looks like everything is OK.
FB itself gives the following message:
"No action is required from you. If in the future you need to take any action on one of your applications, the corresponding button will appear here."
http://prntscr.com/uouar8
That is, when third-party people contact the messenger,
as it should be, a process is created in OneBox,
but no message text is passed to it.
Is there a solution to fix this?
It looks like everything is OK.
FB itself gives the following message:
"No action is required from you. If in the future you need to take any action on one of your applications, the corresponding button will appear here."
http://prntscr.com/uouar8
That is, when third-party people contact the messenger,
as it should be, a process is created in OneBox,
but no message text is passed to it.
Is there a solution to fix this?
27.09.2020, 20:37
Вячеслав Легеза
Original comment available on version: ru
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