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After registration, the client does not have a phone number

Here is the contact https://univer.1b.app/app/contact/6029738/
After registering with LK, he no longer had a phone number. Although a telephone number is required when registering. There is no information about the phone in the logs.
Can you please check where the number disappeared and is it possible to register without a phone number?
Original question is available on version: ru

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