We can't change the step in the process, the buttons are dimmed and nothing appears

Good day, The rest of the time, there are requests, which cannot be transferred to the "Get paid" stage, after pressing the buttons, all the buttons fade and nothing is displayed (the system cannot put it on reserve sooner). But earlier this didn’t happen, more than a decade of tyzhnіv such processes are dragged along. Process butt: https://owwa.crm-onebox.com/205659/ Click on the button "Get paid" Nalashtuvanyan on the "Get paid" stage: https://owwa.crm-onebox.com/admin/shop/workflowstatus/303/action/new/ I add the screenshot [file]15439[/file]