Services for tuning and implementation of CRM OneBox

Below is a table of functional obligations of different services for configuring and implementing OneBox CRM. In comparison there are 3 services:
  • service junior Account (junior specialist in the implementation of OneBox)
  • service senior Account (senior specialist for the implementation of OneBox)
  • service Integrator. Implementing CRM on a turnkey basis for an enterprise of any size

Each service has its advantages. To choose the best service for your business, please see the comparison table below:


Name of the service
junior Account
senior Account
integrator
Experience in implementing CRM in an enterprise from 6 months
junior Account
от 2х лет и опыт внедрения более 50ти лицензий пользователей
senior Account
от 5ти лет и опыт внедрения более 300 лицензий пользователей
integrator
Применение готовых решений "Best solution" для достижения конечной цели внедрения
junior Account
senior Account
или разработка уникальных решений, в зависимости от выбора заказчика
integrator
Setting up basic functions:
- creating users
- setting access rights
- downloading the database of contacts
- loading the database of products
junior Account
senior Account
integrator
Consultation on the use of available functions of the CRM system (answers to questions, general training in the use of CRM)
junior Account
with the adaptation to the requirements of the project
senior Account
with the adaptation to the requirements of the project
integrator
Consultation on the application of CRM, answers to open questions (multivariance in the implementation of the client's task of tuning CRM)
junior Account
senior Account
with a detailed analysis of the client's tasks
integrator
Forming a single document on setting up CRM (based on all the wishes of the client)
junior Account
senior Account
integrator
Accounting for the state of implementation of CRM on the basis of the fixed amount of work
junior Account
senior Account
in the form of the project task structure directly in the OneBox client
integrator
A single employee who communicates with the client in the process of implementing CRM
junior Account
senior Account
возможно привлечении сразу нескольких специалистов
integrator
Training the client to use the actual settings
junior Account
senior Account
it is possible to attract several specialists at once
integrator
Audit of business processes of the enterprise before the formation of the tasks of the project
junior Account
senior Account
аудит происходит на предприятии клиента в "боевом режиме" работы предприятия
integrator
Forming proposals for improving / optimizing processes
junior Account
senior Account
integrator
Formalization of business processes in the form of a block diagram
junior Account
senior Account
integrator
Возможность разработки новых модулей продукта, без привлечения дополнительных консультаций от отдела разработчиков
junior Account
senior Account
integrator
Audit of IT infrastructure of the enterprise in the process of implementation
junior Account
senior Account
integrator
Management of the timing of the project and the impact on the project participants on the part of the customer ("kicking" employees)
junior Account
senior Account
integrator
Formation of working groups on the client's territory to develop the most effective solutions
junior Account
senior Account
integrator
Term of the service 2 months
junior Account
3 months
senior Account
before full implementation of the project
integrator
Service cost 550$/2 months
junior Account
1287$/3 months
senior Account
is calculated on the basis of the scope of work.
Evaluation of the cost of work is done for free
integrator

Each customer can choose for themselves an acceptable way of customization and implementation. The key difference between services is the cost and scope of work on the part of the client.
CRM can be implemented equally effectively by the junior specialist and Integrator.
But if the hour of your work costs more than the Integrator's hour of operation, implementation by shifting the responsibility for implementation to an external employee.
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