We are thinking about the introduction or "upgrade" of our telephony. We would like to immediately integrate telephony and CRM to get more business opportunities.
We need to collect all information about communications by email and phones, read all staff mail, listen to all calls. Group letters and calls to contacts.
In our company there are a lot of employees and we just do not have time to control everything qualitatively. We need to track all mail correspondence, all calls, all tasks and actions of our employees.
We are only faced with the implementation of CRM, ERP, BPM systems and we do not yet fully understand what opportunities this can bring with regard to our business. We need to analyze in detail the software products and get advice on the list of functional and how this functionality goes to the processes of our business.
We have a sales department and we need modern and fast software so that sales managers can do their job better and better.
In our company there is a sufficiently large subscriber base, from which we take money for maintenance once a day / month / year. We need software that will be reliable and it will be convenient to monitor the balance and payments of our customers.
(Ideal for telecom operators, Internet operators, hosting providers and security companies)
We are a big company and our clients need to give the opportunity to communicate conveniently with us. To do this, we would like to create our own customer cabinet, in which our customers could conveniently draw up their orders, see all the statuses of transactions, documents and payments.
Our company receives many calls and letters with various requests (tickets). We need to turn all these calls into tasks with specific states, build queues for such tasks, learn how to structure them and manage the flow.
Our company needs to create an electronic knowledge base about the processes and rules in the company, monitor that employees of certain positions always know their instructions. When the instruction changes, they will receive a notification and will be sure to familiarize themselves with the new rules.
Our managers work in the fields with mobile phones. We need to somehow see their location, calls, maybe listen to the sound recordings. However, phones can be very old and not support 3G / LTE.
In our company there is already 1С, with which some employees work (for example, accounting). We would like to leave accounting at 1C, and transfer all other employees to a more modern and convenient cloud product.
We have several sites (or one site) and we need to collect all requests from sites in a single database (for example, CRM). And that managers further processed applications already inside CRM, and not on leaves and papers.
I need simple software to keep personal files, notes, home finances.
We have a need to create your call center or contact center and I need software or a consultant on this issue.
Or you already have your call center and you would like to optimize the processes.
A lot of standards and rules are already written in our company, but on paper. Some of them simply do not remember them. We need to make an electronic system of business processes, so that employees understand what they are doing and they did not have to constantly read the paper instructions.
We need to automate management accounting - all tasks, projects, finances, current and expected company balances, monitor all business processes.
We already have a sales department and we need to improve its efficiency: to sell more, to lose less. CRM-system can help us in this - we will not miss deals, calls, forget about customers, set up a cycle of follow up and cross-selling.
Now our production is managed by the employees themselves at their discretion. We want to clearly define all the processes and transfer them to the software. We need to fully control the remains of materials, production cycles, losses and costs of materials, the resulting products.