Analysis of calls

Reports and analytics

The OneBox system allows you to automate the work of the call center, so that your managers call and receive calls through the integrated IP-telephony in OneBox. Combine IP telephony with OneBox and analyze all calls. This will ensure the processing of 100% of incoming calls, including missed ones. All conversations on IP-telephony are recorded. You can easily find the records in the database of calls, where they are ordered and filtered by date, direction, manager and other search criteria. Recorded conversations can be listened to and downloaded, in addition, the system can transfer records to voice recognition services that convert audio into text chat. In the text, the system will track the keywords or stop words and notify you about them.
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