Building communication chains

Telephony, contact and call center

All the missed, outgoing, incoming calls, as well as letters and SMS messages, the system saves in the database and binds them to contact cards. For each client, you can open a communication history built in a chain and analyze it. Correspondence and calls for all years of work with the client will be saved and arranged in chronological order. The system tracks the sequence of actions in successful transactions, finds patterns and tells you when to contact with whom or when the customer will call you.
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